Policies

Returns

  • Returns are not allowed on beauty items.
  • Returns are not allowed on custom items.
  • All other returns must be initiated within 14 days.
  • Voluntary returns are the customer's responsibility

Shipping

  • Please allow 1-2 business days for processing.
  • For custom items, please allow 10 days for processing. 
  • Please note that most packages are shipped using USPS & UPS all shipping time frames are estimates and not guaranteed.
  • We now offer low cost shipping via USPS First-Class Mail. This service is to only be used for lip glosses (up to 4). If you have more than 4 glosses in your order please do not select this shipping type as your order will be cancelled. 
  • First- Class Mail does not offer tracking services. Estimated delivery time is 1-3 days and begins on the date postmarked. First- Class Mail is not a guaranteed service. Delivery by a specific date or at a specific time is not available. You will receive an email on the day that your item is shipped. If the item has not arrived after 5 days from its date of mailing, you can document a Mail loss complaint by emailing or calling 1-800-ASK-USPS (1-800-275-8777). If it is located, it will be returned to you. 

Pickup

  • Please allow 2-6 hours for processing.
  • Orders placed before 1pm EST will be ready for pickup same day
  • Orders placed after 1pm EST will be ready for pickup the next business day
  • Certain items are required to be shipped. You will be notified by email of all items available for pickup and those that are being shipped.
  • You will receive a confirmation when your order is ready for pickup
  • Please confirm the time of pickup by emailing: info@soeurco.com

Pickup 

Virginia Beach blvd,

Virginia Beach, VA 23462

Text/Call 757-337-5039