Shipping
- Please allow 1-4 business days for processing.
- For custom items, please allow 10 days for processing.
- Please note that most packages are shipped using USPS & UPS all shipping time frames are estimates and not guaranteed.
- We now offer low cost shipping via USPS First-Class Mail. This service is to only be used for lip glosses (up to 4). If you have more than 4 glosses in your order please do not select this shipping type as your order will be cancelled.
- First- Class Mail does not offer tracking services. Estimated delivery time is 1-3 days and begins on the date postmarked. First- Class Mail is not a guaranteed service. Delivery by a specific date or at a specific time is not available. You will receive an email on the day that your item is shipped. If the item has not arrived after 5 days from its date of mailing, you can document a Mail loss complaint by emailing or calling 1-800-ASK-USPS (1-800-275-8777). If it is located, it will be returned to you.
Delivery
- Delivery times frames are estimates provided by carriers and are not guaranteed by KBK.
- Standard delivery is estimated to arrive within 2-5 business days from dispatch.
- KBK does not cover packages that are confirmed delivered by the carrier. Please contact your local police department to investigate.
- Packages that are delayed or lost by the carrier must be rectified with the carrier. Please submit a claim via the carrier's online system.
Returns
- Returns are not allowed on beauty items.
- Returns are not allowed on custom items.
- All other returns must be initiated within 7 days and approved prior to returning.
- Voluntary returns are the customer's responsibility
- Returns on orders without error will bear a 50% restocking fee.
- Evidence is required for claims of damage, not as described or wrong item received.
Refunds
- Once an order is confirmed, we are unable to make any changes including cancellation.
- Refunds on approved returns will be issued to the original payment method, less any applicable restocking fees.
- Items deemed lost by the carrier, damaged in transit, or otherwise delivered unacceptable will be replaced. Insurance provided on behalf of KBK and the carrier covers necessary replacements. A refund will be issued in the event that a replacement is unavailable.
- Incorrect, damaged or faulty items will be replaced upon return. Insurance provided on behalf of KBK and the carrier covers necessary replacements. A refund will be issued in the event that a replacement is unavailable.
Virginia Beach, VA 23471